1. General Provisions

1. The purpose of this Privacy Policy is to inform data subjects (hereinafter – you) about how SIA SANO collects, processes, and protects your personal data. It outlines the scope, purpose, and duration of data processing, as well as your rights and obligations. A data subject is any client of SIA SANO who uses or has used the company’s services and/or products, visitors to SIA SANO’s offices, websites, or social media pages, and individuals who contact SIA SANO via phone.

2. SIA SANO processes personal data in accordance with the laws and regulations of the Republic of Latvia, Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), and other applicable legislation governing privacy and personal data protection.
3. This Privacy Policy applies to all forms of personal data submission—whether through IT systems, websites, mobile applications, written documents, telephone conversations, video conferencing, or automated tools such as chatbots or call systems.

2. Data Controller and Contact Information

Data Controller:
SIA SANO, registration number 50002003041, is the data controller responsible for the processing of your personal data.

Contact for Data Protection Matters:
Email: info@sanobaltic.com
Postal address: Vestienas iela 14, Riga, LV-1035, Latvia

We respect your privacy and are committed to safeguarding the personal data in our possession.

3. Purposes of Data Processing, Data Categories, and Sources

3.1 Purposes for Processing Your Personal Data:

• Service and Product Delivery: For client identification, contract preparation and execution (including warranty obligations), processing requests and complaints, and payment administration.
• Contractual Obligations: For assessing creditworthiness, debt collection, and legal protection in case of client claims.
• Information Security: To ensure the security of our IT systems and information assets.
• Legal Compliance: To fulfill obligations under applicable legislation, including data retention and providing information to government and municipal authorities where legally required.

3.2 Categories of Personal Data We Process:

• Your name, surname, and contact details (e.g., phone number, email address)
• Address, preferences regarding selected products or services
• Feedback and complaints along with related correspondence
• Technical data from your devices (such as IP address, device identifiers), and data obtained through cookies or similar technologies
• Any other data required to comply with applicable laws

3.3 Sources of Your Personal Data:

• Information you provide verbally, in writing, or via SIA SANO websites when inquiring about our services or products
• Data collected through cookies and similar technologies during your use of SIA SANO websites or digital advertisements
• Publicly available data in official databases, such as Lursoft

4. Sharing Your Personal Data

1. SIA SANO may share your personal data with third-party service providers for the purposes stated in this Privacy Policy, in accordance with applicable legislation. This may include providers of IT services, data analysis, surveys, marketing management, construction, property administration, and real estate services.

2. Third parties are prohibited from using your data for any purpose other than the agreed-upon service, and they must ensure appropriate data protection measures are in place.

3. Your personal data may also be disclosed when required by law, such as in response to legal obligations to share information with law enforcement authorities if there is suspicion of criminal activity.

5. International Data Transfers

Your personal data is not transferred outside the European Union (EU) or European Economic Area (EEA).

6. Data Security Measures

SIA SANO applies appropriate technical, physical, and administrative security measures, using modern technology, to ensure the confidentiality, integrity, and availability of your personal data. These measures protect against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights as a Data Subject

You have the following rights regarding your personal data:

1. Right to Information: To receive information on how your data is being processed.

2. Right to Object and Restrict Processing: To object to processing, including processing based on legitimate interests, and request restrictions.

3. Right to Rectification or Deletion: To request corrections to inaccurate data or deletion of your personal data.

4. Right to Data Portability: To request the transfer of your data to another data controller.

5. Right to Submit Requests: To exercise your rights by submitting a written request via registered mail, email (signed with a secure electronic signature), or in person at: Vestienas iela 14, Riga, LV-1035.

6. Right to Access Your Data: To receive a copy of your processed personal data in writing or in a commonly used electronic format.

7. Right to Lodge a Complaint: SIA SANO ensures compliance with data processing and protection requirements as defined by law. If you have legitimate concerns that your data is being processed unlawfully, you have the right to file a complaint with the Data State Inspectorate (www.dvi.gov.lv), Elijas iela 17, Riga, LV-1050.

8. Data Retention Period

1. Personal data collected during service provision is retained for as long as necessary to protect your legal interests.

2. Data required to fulfill legal obligations is kept only for the period necessary to meet those obligations.

3. Data processed under legitimate interest is stored only as long as required to fulfill its purpose.

4. When there is no longer a legal basis for storage, data is either deleted, destroyed, or archived in accordance with applicable regulations